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There are several buttons on the toolbar at the top of the Bad Messages list that you can use to perform a number of tasks:
•Refresh—Click this button to refresh the list of messages, to display messages that may have been added since you came to the page.
•Search—Use the extensive search feature to filter the list to display only specific messages. You can search based on whether the message was inbound or outbound, search for specific text in any header, search all dates or a range of dates, and more. To search the Bad Messages list: click Search on the toolbar to open the search window, then choose your search criteria, and finally click the Search button in that window to perform the search. The search results will appear below the search window—the Bad Messages list will be filtered to display only message matching the search parameters. To hide the search window while retaining the filtered results below it, click Search on the toolbar again. When you are finished with your search, click Cancel in the search window to return the list of messages to normal.
•View—Select a message and then click this button to open the Message Information screen. This screen has three tabs: Transcript, Message, and Source. The Transcript tab contains the transcript of the delivery process, including the SMTP Session, internal processing, and so on. The Message tab contains the actual content of the message, and the Source tab contains the message's source, including the message's headers, html code, and so on.
•Bounce—Select a message and then click this button to attempt to return, or "bounce", the message to the sender.
•Delete—Select a message and then click this button to delete it from the Bad Messages queue. Use the Delete button's drop-down list to choose to delete only the selected messages or to delete all messages in the list.
•Retry Delivery—Select a message in the queue and click this button to cause SecurityGateway to attempt to deliver the message again. This will move the message to the Queued for Delivery page. If the error that caused it to end up in the Bad Messages queue has been corrected, then delivery may succeed. Otherwise it may fail again and be placed back in the Bad Messages queue.
•Retry All—Click this button to cause SecurityGateway to reattempt to deliver all messages contained in the Bad Messages queue. This is useful if you have corrected some error that caused a lot of messages to be placed in the queue.
