The Quarantine is a holding place for incoming messages that SecurityGateway thinks are too suspicious to deliver. It is used to help protect you from receiving an influx of spam and other suspicious or unwanted messages. Your quarantined messages are held on the SecurityGateway server, where you can log in and view them, delete them, or release them from quarantine to be delivered to you normally. To help you manage your Quarantine, SecurityGateway will regularly send you messages to let you know the contents of your quarantine folder. Your quarantine settings can be managed on your My Settings page.
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Not all users will have access to the Quarantine or be able to modify their quarantine settings. |
Each entry in the Quarantine has a column listing the date and time the message was quarantined, and columns for the sender, recipient, and subject. There are also columns for the reason the message was quarantined, its size, and its Message Score, which is an internal score that SecurityGateway uses to identify spam.
There are several buttons on the toolbar at the top of the Quarantine that you can use to perform a number of tasks:
•Refresh—Click this button to refresh the Quarantine to display messages that may have been added since you started viewing it.
•Search—Use the extensive search feature to filter the Quarantine to display only specific messages. You can search based on the reason the message was quarantined, search for specific text in any header, search all dates or a range of dates, and more. To search the Quarantine: click Search on the toolbar to open the search window, then choose your search criteria, and finally click the Search button in that window to perform the search. The search results will appear below the search window—the Quarantine will be filtered to display only message matching the search parameters. To hide the search window while retaining the filtered results below it, click Search on the toolbar again. When you are finished with your search, click Cancel in the search window to return the Quarantine to normal.
•View—Select a message and then click this button to open the Message Information screen. This screen has three tabs: Transcript, Message, and Source. The Transcript tab contains a transcript of the delivery process, which is a technical log detailing the communication between SecurityGateway and the server or client sending the message. The Message tab contains the actual content of the message, and the Source tab contains the message's source, including the message's headers, html code, and so on.
•Release—Select a message and then click this button to release it from quarantine for delivery.
•Allowlist—Select a message and click this button to add the sender to your allowlist.
•Delete—Select a message and click this button to delete it.
•Blocklist—Select a message and click this button to add the sender to your blocklist.
•Delete All—Click this button to delete all quarantined messages.
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