When you are signed in using a secure connection (i.e. using "https://" in the address you used in your browser to reach SecurityGateway), the Two Factor Authentication page will appear under your My Account options. Two Factor Authentication (i.e. 2-Step Verification) can make your account more secure by requiring you to enter a verification code, authenticate with your fingerprint on your device, or use some other additional authentication method whenever you sign in to SecurityGateway, in addition to entering your normal email address and password. When using the Google Authenticator app, for example, the verification code constantly changes and is obtained at the time of sign-in from the app installed on your phone or device. This means that even if someone manages to obtain your password they will still not be able to sign in to your Webmail account, because they will be unable to get the verification code.
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Two Factor Authentication may not be available for some users, even when using a secure connection. |
Setting up Two Factor Authentication
Follow the directions below to set up whichever Two Factor Authentication methods you wish to use. When you set up more than one, you can choose to use whenever one you wish when signing in.
Using Device Authentication
To set up device authentication, such as using a USB security key, a fingerprint reader on your phone or laptop, or the like:
1.Sign in to SecurityGateway using https:// in the browser rather than http://.
2.Under My Account » Two Factor Authentication, click Set up Device Authentication.
3.On the Device Authentication Setup box, select the type of device you wish to use.
4.Enter your Current Password, and click Get Started.
5.Follow the directions that appear for choosing and verifying your device.
6.When finished, an entry will appear in the Device Authentication box.
Authenticator App
To set up Two Factor Authentication using the Google Authenticator app:
1.Install the Google Authenticator app, or a Google Authenticator compatible app, on your phone or device.
2.Sign in to SecurityGateway using https:// in the browser rather than http://.
3.Go to the My Account » Two Factor Authentication page, and enter your Current Password.
4.Under Authenticator App Setup, Click Set up Authentication App.
5.In your authenticator app, choose Set up account and then Scan a barcode, and scan the barcode on the page.
6.If you cannot scan the barcode, click Show Secret and then enter the secret code and your email address into the app.
7.Enter the Verification Code that appears in your app, and click Verify Pairing.
Using Email Verification
To set up a secondary email address for receiving a verification code (emailed codes normally expire after 10 minutes):
1.Sign in to SecurityGateway using https:// in the browser rather than http://.
2.Go to the My Account » Two Factor Authentication page, and enter your Current Password.
3.Under Email Verification, enter a Verification Code Email address.
4.Enter the same address again under Confirm Verification Code Email.
5.Click Set up Email Verification.
6.An email containing a verification code will be sent to the email address you provided. Enter the Verification Code, and click Verify Email.
Disabling Two Factor Authentication
To disable Two Factor Authentication, enter your Current Password on the Two Factor Authentication page and then use the Revoke or Disable Two Factor Authentication option under whichever method you wish to disable.
